Shipping Costs & Times

Some of the shipping methods offered are "tracked" and can therefore be followed at every stage of the journey. This service, however, is not available for all orders. You can choose the shipping method for your parcel directly on the checkout page.

Orders are normally delivered on the working day after the order is placed. Shipments within the EU may take more than 7 working days. Shipments to non-EU countries may take more than 2 weeks.

Orders shipped with a tracking number tend to arrive faster. As soon as the parcel is handed over to the courier you will receive a tracking number giving you details of the delivery status.

Disclaimer:

1. Our main aim is to make sure that your order reaches its destination as soon as possible. However, at the time of purchase customers and/or recipients take responsibility for the products received and for the delivery details provided (always check that they are correct).

2. We cannot accept any liability for losses incurred by the customer or the recipient in terms of non-refundable transport costs and/or additional costs for delivering or replacing the goods.

3. If you receive a wrong or damaged item, please contact us by telephone or e-mail within three days of receiving the order, preferably with a photograph of the parcel and its contents.

Please do not send products back without first contacting us and receiving an RMA number.

Refunds from the carrier are possible if the shipment was insured. The original shipping costs and import duties are not refundable. The same applies to the costs of the return and of insuring the item, unless otherwise agreed.

As already stated in the "Terms & Conditions", responsibility passes to the customer/recipient once the order has been shipped.